Notifications & Alerts

OFCU’s 73rd Annual Meeting

Is Friday, August 14th at OFCU’s Main Office (on 10th Street) in Alamogordo. Meeting will be called to order at 6:30 pm. Tickets are available at any branch, seating is limited.

TruStage Cybersecurity Incident

TruStage, a provider of insurance products available to OFCU members, has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.

TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.

We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information.

At this time, TruStage has asked to please continue using the support channels provided below for your specific product or need.

If you need assistance, please call 844.958.8910 or visit www.trustage.com/outage/individual.

First Notice of Loss (FNOL) claims are now available online

Members can submit new claims through the TruStage Resource Hub (https://connect.trustage.com/startclaim), TruStage has begun contacting individuals who have already completed the form.

TruStage has also reported that some individuals are receiving fraudulent phone calls requesting insurance payments or personal information. Do not provide payment information, banking details, passwords, or personal information to unsolicited callers. If you receive a suspicious call, hang up and do not share your information. As we wait for TruStage to share more details, stay vigilant and protect your personal information.

Protect Your Information

OFCU will never initiate a call and ask for your information or to send money via gift cards. If something feels off, hang up and call us directly using our official contact information. Be cautious of urgent requests and verify before acting. Your safety is our priority.