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March 23, 2020 OFCU Update
OFCU is taking preventative measures to help protect the health, safety and well-being of our employees and members and help reduce the spread of COVID-19. In alignment with New Mexico Governor Michelle Lujan Grisham's business directives, all branch services are limited to drive-thru, ITM and ATM usage only.
For Debit Card instant issue, Safe Deposit Box access, Loans, or special banking situations, please call 800-376-9000 to request an appointment.
Drive Thru & ITM Hours -
will remain normal hours of operation
Saturday Hours -
Drive Thrus, ITMs and Call Center will remain normal hours of operation
Online & Mobile Banking
While access to services through our branch lobbies may be limited, we are committed to providing the exceptional service with integrity that you expect from OFCU. We encourage you to take advantage of the following additional resources:
OFCU has ITMs, ATMs and our Call Center available to help you:
- 12 ITMs available M-F 8am - 6pm Sat. 9am - 1pm
- 19 ATMs available 24/7
- Call Center is available M-F 8am - 6pm Sat. 9am - 1pm at 800-376-9000
Remember you can bank anywhere, any time with OFCU's online banking and OFCU's mobile app. They are free, secure, easy-to-use, and will save you time! We also have Apple Pay and Google Pay, as well as debit and credit cards which are a more hygienic payment options than handling cash.
We value your membership and the privilege of serving you. OFCU will continue to closely monitor the COVID-19 situation. We encourage our community to stay informed from a reputable resource such as those listed below.
State of New Mexico
New Mexico Department of Health
Centers for Disease Control and Prevention
Coronavirus Disease 2019 What You Need to Know
Coronavirus: Scammers follow the headlines
As always, our team is here to help you! If you should need assistance, our team is available during normal business hours at the phone numbers listed above or via chat and secure messaging online at www.oterofcu.org under the "Live Chat" at the bottom of the home page or the "More" menu in your mobile app.
As New Mexico residents start to feel the impact of the coronavirus (COVID-19), we want to ensure that our membership is aware of their digital banking options. If you feel the need to avoid public interactions to minimize any exposure to the illness, OFCU offers many ways to manage your account from anywhere at anytime with the mobile app or our online banking.
OFCU's online or mobile banking will allow you to:
- Access your accounts
- Update your personal information
- Make payments on your OFCU loans
- Deposit checks using the app
- Pay bills using Bill Pay
- Transfers funds in your OFCU account
- Inter-Institutional transfers or Popmoney
- Access your Credit Card
- Apply for loans and/or credit cards
OFCU also has ITMs, ATMs and our Call Center available to help you:
- 12 ITMs available M-F 8am-6pm Sat. 9am-1pm
- 19 ATMs available 24/7
- Call Center is available M-F 8am-6pm Sat. 9am-1pm at 800-376-9000
We want to remind you at this time, our team is available during normal business hours at the phone numbers listed above or via chat and secure messaging online at www.oterofcu.org under the "Live Chat" at the bottom of the home page or the "More" menu in your mobile app.