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Card Controls Frequently Asked Questions

How do I turn my Debit/Credit card OFF or ON?

From the main Card Controls and Alerts screen, select the toggle switch to turn your card ON/OFF.

How quickly does the ON/OFF status (or other limitations) on my card take effect?

Card Control changes are effective instantly, so you have complete control of your card.

Can I manage Card Controls and Alerts on more than one Debit/Credit Card?

Yes. From the main Card Controls and Alerts screen, select the Debit/Credit Card from the list of cards on your OFCU account.

If I turn my Debit/Credit card OFF, will my recurring transactions be blocked?

No, your recurring transactions will not be blocked. They will continue to be processed, even when your card is turned OFF.

If I turn my Debit/Credit card OFF, will previously authorized transactions be blocked?

No, any previously authorized transactions will not be blocked. They will continue to be processed, even after your card is turned OFF.

How do I customize my Debit/Credit Card alerts and specify alert types?

Select Alerts and Control Preferences and set your preferences by Merchant Type, Transaction Type, and Spend Limits. You may also restrict your card from international use in Location Type.

Where do I specify whether to receive alerts by email, text, or push notification?

From the main Card Controls and Alerts screen, select the Alert Delivery Options button. This will allow you to select any or all of the options for alerts.

Can I use Card Controls and Alerts to notify OFCU about my travel plans?

No, travel notifications cannot be submitted via Card Controls and Alerts at this time. Please contact us at 800-376-9000 before you travel, so your Debit/Credit Card activity is not flagged as fraud.

How do I turn OFF Debit/Credit Card alerts?

In Card Controls and Alerts, turn OFF each alert in the individual menus for Merchant Type, Transaction Type, Spend Limits, and Location Type.

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